Callme AI Privacy Policy

1. Introduction

Callme Group LLC ("we," "us," or "Callme") values your privacy. We have designed our platform to protect your personal information in accordance with the Fair Credit Reporting Act (FCRA), the California Consumer Privacy Act (CCPA / CPRA), the Illinois HB3721 Artificial Intelligence Video Interview Act, and New York City Local Law 144 on AI bias audits. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the rights you have over it.

Please read this policy carefully before using Callme products and services. By using our services, you acknowledge and agree to this policy.

This policy applies to the Callme mobile app (Android/iOS, package name com.huwoai.callme), the website https://www.huwo.ai/, the Callme H5 web app, AI Glasses, Tiger Robot companion, and any related services operated by Callme Group LLC.

2. How We Collect and Use Your Personal Information

• 2(a) Account Registration & Login — We collect your phone number and SMS verification code for account creation and login. An optional invite code, nickname, and avatar may be provided. For password login, only an encrypted hash of your password is stored.
• 2(b) AI Chat & Voice — Text and voice messages you send are processed to generate AI responses. Voice and video calls route real-time audio/video. Service logs are retained for quality assurance and are never used for model training unless you explicitly opt in on the Model Training Consent screen (opt-in, never default).
• 2(c) Caregiver Matching & Order Fulfillment — We collect search and browsing history, interview audio/text, location, and contact information required to connect families and caregivers. Payments are processed by Stripe® and/or third-party providers — we never store card numbers or payment passwords on our servers.
• 2(d) Health & Dietary Information — Allergies, dietary restrictions, chronic condition tags, and meal photos are sensitive personal information. They are collected only when you actively provide or explicitly consent. They are used for personalized dietary recommendations and do not constitute a medical diagnosis or prescription.
• 2(e) Family Memory & Management — Family member profiles and memory content you create. You must have the consent of each family member (or their legal guardian) before adding their information to the platform.
• 2(f) Device Integration — Device identifiers and status information for pairing with AI Glasses and Tiger Robot. Any photos captured by AI Glasses are only taken when you explicitly trigger them (e.g., to analyze a medication bottle or record a meal) and are associated with your shift record.
• 2(g) Location Services — Used with your consent for nearby service recommendations and distance-based matches. Declining location permissions does not affect core functionality.
• 2(h) Security & Optimization — Device information, network information, and system logs may be collected for security risk control, anti-fraud, and troubleshooting purposes.

3. Cookies & Similar Technologies

To ensure normal website and H5 operation, remember your preferences, and analyze anonymous traffic, we may use cookies, local storage, and tags. You can manage or clear them through your browser settings. For California residents, see the CCPA Opt-Out link below.

4. Sharing, Disclosure & Public Release of Personal Information

We do not sell your personal information. We only share personal information: (1) after your explicit consent, (2) with authorized service partners strictly necessary to deliver the service, (3) as required by law or valid legal process, or (4) in connection with a merger, acquisition, or asset sale with appropriate safeguards.

Authorized partners may include:

• Large Language Model (LLM) providers and voice processing (ASR/TTS/RTC) services
• Location-based services and mapping providers
• Payment processing (we never receive card numbers or CVVs)
• FCRA-authorized Consumer Reporting Agencies (Checkr® Inc.) — for background checks only after explicit written consent
• Push notification providers
• Cross-platform shell runtime providers (Capacitor, uni-app)
• Our own API (www.huwo.ai) — for account, memory, and business data operations

When you are directed to a third-party page or service (e.g., completing a background check on Checkr), that third party's own privacy policy applies to information you submit there.

5. Third-Party SDKs / Services We Use

6. Storage, Security & Transfer

Your personal information is stored on secure servers with encryption in transit (TLS 1.3+) and at rest (AES-256 for sensitive fields). We use access controls, role-based separation, and necessary-data-minimization principles. We do not currently transfer personal information outside the United States.

Important: Do not enter bank card passwords, payment verification codes, health account passwords, or other similarly sensitive information in chat conversations. Callme's AI will never ask for your full payment card information.

7. Your Rights & Account Deletion

You may (at any time, free of charge) request to: access your personal information; correct inaccurate information; delete your personal information and account; withdraw previous consent; export a copy of your personal data in a machine-readable format; opt out of "sales" and "sharing" of personal information for cross-context behavioral advertising (per CCPA/CPRA).

We will respond to verified requests within 45 calendar days. We may extend by an additional 45 days for complex requests (with required notice). Requests to delete will first deactivate your account so you can no longer use Callme, then delete or anonymize your personal information within a reasonable period, subject to legal retention requirements (e.g., 7 years for tax documents, certain employment records).

• In-app path for account deletion: Me → Settings → Account Deletion. Type "confirm" on the confirmation step. Account is immediately deactivated. Same phone number may be re-registered as a new account later (all prior records are severed).
• Email path: support@huwo.ai with your account phone number and "DELETE MY ACCOUNT" in the subject.
• CCPA Opt-Out: Use the footer Do Not Sell or Share My Personal Information toggle on this website.

You can also disable microphone, camera, photo library, location, Bluetooth, and notification permissions in your device Settings. Declining optional permissions does not affect core functionality.

8. Children's Privacy (COPPA & Household Context)

1. Callme is primarily intended for adults (household employers and adult caregivers). We do not knowingly collect personal information directly from children under 14.
2. If you are a legal guardian, please create or use family-management features for children under your guidance and with your informed consent.
3. Children's health tags, allergy history, and dietary restrictions are treated as sensitive personal information and are only used for personalized dietary recommendations and caregiver matching alerts within your household account. They are never shared with third parties without guardian consent.
4. If you believe we have collected information from a child without guardian consent, please contact us and we will verify and promptly delete the records.
5. Guardians may exercise rights to access, correct, delete, or withdraw consent on behalf of children under their authority.

9. Updates to This Policy

We may update this Privacy Policy from time to time and post the changes on this page and the website. Material changes (i.e., changes that meaningfully reduce your rights or expand how we use your data) will be notified via in-app alerts or email.

10. Contact Us — Controller & Responsible Entity

• Company (Legal Name): Callme Group LLC
• Entity Type: Limited Liability Company, registered under the laws of the State of Delaware, United States
• Principal Registered Office: 1209 Orange Street, Wilmington, New Castle County, DE 19801
• Application Name: Callme AI
• Android Package Name: com.huwoai.callme
• Primary Website: https://www.huwo.ai/
• Support Email: support@huwo.ai
• CCPA / Data Rights Email: privacy@huwo.ai
• Phone: +1 (415) 555-0100

Our typical response SLA: within 4 business hours for support; 45 calendar days for verified data rights requests.

Appendix: App Permissions (Android / iOS / PWA)

• Microphone — Voice messages, AI interviews, and voice calls. Only used when you press "record" or start a call.
• Camera & Photo Library — Photo recognition (meal photos, medication bottle photos), document uploads (CPR/CNA licenses), profile avatar.
• Location — Nearby caregiver recommendations and shift distance receipts. Always opt-in.
• Bluetooth — Pairing and control of AI Glasses and Tiger Robot devices.
• Notifications — Interview results, incoming job offers, match alerts, shift reminders.
• Foreground Service — Used only while a scheduled shift on AI Glasses is running, so recording events are reliable.
• In-App Update / Package Install — Android APK in-app updates from the official release channel; never from third-party URLs.

All permissions are requested only when the corresponding feature is actually triggered. Declining non-core permissions does not affect other features of Callme.

This privacy policy is issued by Callme Group LLC. © 2026 Callme Group LLC. All rights reserved.